A dedicated and highly professional Technical and Customer Service Support Specialist with over 10 years of experience in handling inbound and outbound calls, chat, and
email support.
I have worked in the BPO industry, providing technical and customer support for various accounts, including Vonage (VOIP), Xbox, Dell XPS, Sprint, and Lexmark. Additionally, I worked as a freelancer for Ninja Dialer (a VOIP company), specializing in chat and
email support.
My experience includes using various tools such as Interactive Clients (IC), Siebel, Freshdesk, Freshchat, Stripe, MS Teams,
Skype, Zoom, Intercom, and
-----------.
I also have some experience with
Tawk.to, Amazon Seller Central, Webmail, Magento, Linnworks, MailChimp, and Convertri from my time as a virtual assistant for a project-based company.
I am willing to learn additional skills that would help me improve myself and my job.
