Are you looking for a reliable and experienced property manager to help run your Airbnb or short-term rental business remotely?
With 8 years of experience in property management—covering Airbnb, -----------, VRBO, Expedia, and direct bookings—I can help you streamline operations, boost your bookings, and deliver 5-star guest experiences consistently.
Quick Background
6+ years in the short-term rental & hospitality industry
3 years at Airbnb as a Case Manager, resolving guest & host issues globally
Skilled in guest communication, reservation management, listing optimization, and dynamic pricing
Hands-on experience managing multiple listings across different OTAs and direct booking platforms.
Professional Experience
Airbnb – Case Manager (3 years)
> Investigated and resolved complex guest and host cases following Airbnb policies and procedures
> Communicated with guests and hosts via email, phone, and chat to ensure clear and timely updates
> Handled disputes, gathered information, and facilitated fair resolutions
> Stayed updated with policy changes and applied them effectively across cases
Listing Manager – Startup Property Management Company
> Created and optimized property listings on Airbnb, -----------, VRBO, and Expedia
> Wrote compelling descriptions, uploaded high-quality photos, and highlighted key amenities to increase visibility> Implemented dynamic pricing strategies based on seasonality and demand to maximize revenue> Maintained accurate calendars to prevent double bookings and improve occupancy rates
Guest Communication Specialist> Responded promptly to guest inquiries, assisting with reservations and check-in procedures> Acted as the main point of contact for guests before, during, and after their stay> Coordinated with on-site teams to resolve issues efficiently
> Encouraged guest feedback and managed online reviews with professionalism and empathy
Tools & Platforms I Use
> PMS & Booking Platforms: Lodgify, Beds24, Airbnb, -----------, VRBO, Expedia
> Dynamic Pricing: PriceLabs> Communication & Support: Helpwise, Slack, Google Voice
> Smart Home Tech: August, Kwikset, Schlage, RemoteLock, Nest
> CRM & Others: Salesforce, Shopify, Flexkeeping, Operto, Zoho
Why Work With Me
I treat every property like my own. My goal is to take the stress off your plate, help your business run smoothly, and give your guests the best experience possible.
I dream of running my own STR business someday — for now, I’ll pour my passion and expertise into every project I’m blessed to manage.
Let’s talk! Message me if you need a dedicated Airbnb property manager, co-host, or short-term rental VA to help grow your business.
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