OPERATIONS & CUSTOMER EXPERIENCE SPECIALIST (15+ YEARS)
I am a high-level Operations Professional with over 15 years of experience in Customer Support, Billing, and Quality Auditing for major organizations. I specialize in managing complex workflows and ensuring a seamless experience for the end-user.
WHY WORK WITH ME?
While I have a deep background in corporate operations, I have recently expanded my expertise into Shopify Development and E-commerce management. I combine "Fortune 500" reliability with the technical skills needed to build and manage modern online stores.
VIDEO WALKTHROUGH:
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IN THIS VIDEO, I DEMONSTRATE:
BUILD FROM SCRATCH: Full Shopify OS 2.0 setup, including logo, branding, and favicon design.
BACKEND MANAGEMENT: Product architecture, tagging, and collection management.
SALES OPTIMIZATION: Mobile-responsive design and Klaviyo lead capture integration.
ORGANIC TRAFFIC: SEO-friendly blog setup and content structure.
MY PROFESSIONAL BACKGROUND:
15 YEARS IN CX: Handling billing, support tickets, and high-stakes customer interactions.
TECH STACK: Shopify, Klaviyo, Salesforce, Oracle, and Google Workspace.
OPERATIONAL EXCELLENCE: Highly organized, detail-oriented, and ready to help an E-commerce brand scale by taking the operations off their plate.
Verified
