IT Analyst with 8+ years of experience in both BPO and ITO industries.
• Skills:Proficient in monitoring, troubleshooting and service management tools like Zendesk and Salesforce. Currently, a systems and servers monitoring support that oversees any crucial events and reports to resolving IT groups.
• Career highlights: - Delivered consistent team SLA score of 100% in Monitoring support from 2023 Q1 to present. - Resolved massive volume of i-----------/support request tickets in 2022 Q2-Q3. - 2022 Q2 top team in ProV International client. - Perseverance award in DFI Retail Group. - Extended seasonal contract in Balsam Brands for performance. - Promoted from partners support tier I to partners support II in a ride-sharing app at Telus International. - Scored 98% on Intern assessment at Securities and Exchange Commission.
