*Virtual Assistant/Credit Repair Specialist/Lead Generator
- experience in Credit Repair Cloud, Dispute Bee and Dispute Fox CRM software
- credit report analysis using credit monitoring services such as Identity IQ, Smart Credit, myFICO, Credit Karma, Experian, myEquifax, True Identity, TransUnion, etc.
- drafting pre-arbitration claims, arbitration demands and federal court complaints for FCRA and FDCPA violations
- filing online complaints thru CFPB and BBB
- filing federal court complaints online thru ----------- CM ECF and CA Central District Electronic Document Submission System
- business entity search in Secretary of State websites and open corporates
- arbitration filing in AAA, JAMS, NAM
- Social Media management - Facebook and Instagram
- experience in online mailing platform - Letter Stream, LOB, Certified Mailing Labels
- experience in virtual mail box - Post Scan Mail
- experience in virtual fax - Fax Plus, Fax Zero
- experience in using electronic signing and online notary - Docusign, -----------, -----------
- Email and Calendar management - Gmail, Outlook
- Photo and video editing, logo design, uses Canva, Postermywall, etc
- adding property leads to Deal Machine thru Virtual Driving for Dollars while checking on Crime Grade
- experience in Batchleads
- searching for lead affiliates thru LinkedIn
- manage property listing in Vrbo, airBnb, Furnished Finder, etc.
- knowledge in Google Suites, Microsoft 365, Adobe Acrobat Pro
- organize virtual files in Google Drive, Dropbox
- talent acquisition - upwork, onlinejobsph
- knowledge in web design thru Kartra and Digital Wealth Pass
- experience in Shopify and Dropbox Shop
- experience in email marketing thru Active Campaign, Mail Chimp
*Virtual Executive Assistant for more than a year for Australian Executives of a global professional services company. Supported five Executive Directors simultaneously on the following:
- Calendar/Meeting Management
- Email Management
- Travel Management
- Expense Management
- Events Management
- Timesheet Management
- Telephone Management
- Client Relationship Management
- Document Management
*Worked in the call center industry for US clients for more than 4 years as a Customer Interaction Specialist for a voice and non-voice/back office account, one of the largest insurance company in US. Job specifics include:
- customer service
- scheduling appointment
- troubleshooting
- processing and approving claims
*Admin/Office/Executive Assistant for a government agency for more than 8 years and has acquired expertise on the following areas:
- data entry
- statistical report
- powerpoint/multimedia presentation
- meeting assistance (taking minutes)
- business correspondence
- certificate layouts
- track and trace parcels
- internal audit
- supply inventory
- quality control monitoring
- delivery management
