Hello there! I'm a multi-talented professional with 12 years of expertise in Video Editing, Sales, Case and Account Management, and Business Development. Throughout my career, I’ve tackled roles across corporate firms and remote setups, always committed to refining my craft and delivering exceptional results.
Here’s a snapshot of what I bring to the table:
My Key Skills & Experience:
Video Editing Pro:
Skilled in Adobe Premiere Pro and After Effects, I create eye-catching ads and marketing videos that captivate audiences and drive engagement.
Sales Guru & Telemarketer:
Cold calls, appointment setting, closing deals—you name it, I’ve done it, and consistently exceed my sales quotas. Familiar with power dialers like OpenPhone, RingCentral, and Google Voice.
Account & Team Management:
I led a team of 15 across campaigns, from telemarketing to customer support. I’m adept at managing multiple campaigns in appointment setting, calendar management, billing, and eligibility checking.
Senior Case Management at Airbnb:
As a Case Manager, I handled reservation issues, disputes, rebooking, and even waiving penalties. I mediate, investigate, and resolve to ensure client satisfaction.
Proficiency in CRMs:
I’m a power user of CRM tools like Podio, Trello, Zoho, and Jobber, keeping projects on track and clients in the loop.
Reporting & Communication:
I compile detailed reports at the end of each shift to review KPIs, analyze progress, and plan the next steps for continuous improvement. Clear, open communication is central to my approach, ensuring clients and teams are always aligned.
Social Media & Lead Sourcing:
From YouTube and Facebook to ----------- and -----------, I know my way around major social media and lead-sourcing platforms, maximizing outreach and engagement for each campaign.
I’m a focused, goal-driven team player eager to bring my energy and expertise to new projects. Let’s connect and explore how I can help elevate your business!
