Highly Experienced IT & Operations Professional | Specializing in System Administration, BPO Management & Advanced Technical Support
With 13 years of extensive experience in the Outsourcing Industry, I am a dedicated and results-driven professional passionate about leveraging technology to optimize business operations and enhance productivity.
My background spans comprehensive IT support, system administration, project management, and multifaceted operations leadership within BPO environments
Key Expertise & Responsibilities:IT Systems & Helpdesk Management: Proficient in managing and resolving support tickets using Zoho and Ezeeassist helpdesk systems
I administer email services across both Microsoft 365 and Google Workspace, manage DNS records and domain portfolios via GoDaddy, and handle API integrations and drip trigger creation in Service Minder.
My expertise extends to deploying new company locations via MyPronexis and performing user management for proprietary systems. I also provide critical troubleshooting for computers and mobile devices
Operations & Project Leadership:
I have a proven track record in managing day-to-day operations of start-up BPOs, covering diverse functions including people management, client relations, accounting, HR, recruitment, learning, and IT managemen. My experience includes leading various projects as a Project Manager, and overseeing recruitment processes
Learning & Quality Development:
Experienced in developing and implementing learning management programs and held roles as a Learning and Quality Manager, Training Supervisor Lead Trainer, and Technical Trainer at Foundever (formerly Sykes Asia Inc.).
Diverse Technical Skills & Proficiencies:
Platforms & Systems: Microsoft 365, Google Workspace, Zoho Helpdesk, Ezeeassist, ChromeOS, Android Devices (Gingerbread to Android 15 including Rooting), Windows (XP/Vista/7/8/10/11), iOS and MacOS, Salesforce.
Core IT & Operations: DNS Management, Domain Management (GoDaddy), API Integration, Troubleshooting, User Management, IT Operations, Helpdesk Management
Development & Design: Web Development, Graphics Design, HTML, Adobe Photoshop, C++, Java, Visual Basic, Content Development, Social Media Management
Data & Business: Data Analytics, Bookkeeping, Client Relations, Employee Development, Recruitment, Accounting.
Google Services: Administration and Mastery of the entire Google Workspace SuiteMicrosoft Office: Administration and Mastery of the entire Microsoft SuiteWriting & Creative Fields: Experience in writing stories and articles, content development, and social media content creation
Technical Setup & Home Office:Main PC:
Custom Built PC featuring AMD Ryzen 7 8700F, 32GB 6000Mhz DDR5 RAM, Asus Tuf 6700XT 12GB Graphics Card, and 2TB NVME SSD.
Backup Laptop: Acer Aspire 3 with AMD Ryzen 3 2200U 2.5 GHz, 4GB DDR4 RAM, AMD Radeon 535 Graphics, and 1TB SSD.
Monitor: HKC 34E6UC 34 Inch 165HZ 1440p
Peripherals: Fully Customized Keychron K10 Pro QMK Mechanical Keyboard and Fantech Aria XD7 Mouse.
Audio/Video: HyperX Cloud Alpha Headset, Samson Q2U Dynamic Microphone on a Thronmax S8 Twins Boom Arm, and Rapoo C260 HD Web Cam.
Furniture: 80x150cm Main Table, 60x140cm IKEA LAGKAPTEN / ADILS Side Table, and SIHOO M56 PRO Ergonomic Chair.
Internet Connectivity: Reliable dual internet setup with PLDT Fiber (600Mbps Upload/Download) and Starlink (-----------Mbps Upload/Download) for consistent uptime.
I am seeking opportunities to apply my comprehensive IT, operational, and technical expertise to drive efficiency, enhance user productivity, and contribute significantly to the success of remote-first organizations. My commitment to continuous learning ensures I stay abreast of the latest technological advancements to deliver optimal solutions.
Verified
