With 8+ years of professional experience in customer service, technical support, eCommerce support, administrative assistance, and digital marketing, I have built a strong foundation in delivering exceptional customer experiences while helping businesses streamline their operations. Since 2018, I have worked across various industries, providing support through email, chat, and phone while handling data entry, CRM management, technical troubleshooting, and back-office operations.
My experience includes supporting eCommerce brands by managing customer inquiries, order tracking, refunds, exchanges, replacements, subscription concerns, and shipping-related issues using industry-leading help desk platforms such as Gorgias, Zendesk, Freshdesk, Re, and Zoho Desk. I have also worked with Shopify to review orders, update customer information, add order notes, and assist with order management, ensuring a seamless customer experience.
In addition to customer support, I expanded my expertise into CRM management, GoHighLevel (GHL), marketing automation, funnel and website building, email marketing, and customer relationship management, enabling me to support both customer success and business growth. I enjoy optimizing workflows, improving processes, and creating systems that help businesses operate more efficiently.
Throughout my career, I have developed and strengthened the following key skills:
eCommerce Customer Support
Customer Service (Email, Chat & Phone Support)
Technical Support & Troubleshooting
Shopify Order Management
CRM Management
GoHighLevel (GHL) Specialist
Sales Funnel & Website Building<8efe80624d780eba0c6493ec45140364>Email Marketing & Marketing Automation
Help Desk Platforms: Gorgias, Zendesk, Freshdesk, Re & Zoho Desk
Data Entry & Back Office Administration
Calendar & Administrative Support
Documentation & Process Management
Detail-Oriented with Strong Organizational Skills
Goal & Growth-Oriented Mindset
Excellent Time Management
Tech-Savvy & Fast Learner
Adaptable and Versatile Across Different Roles
Strong Integrity and Professional Work Ethic
Open-Minded and Receptive to Feedback
I am passionate about continuous learning and committed to delivering exceptional service while helping businesses improve their operations and customer satisfaction. Whether it's providing world-class customer support, managing CRM systems, building sales funnels, creating websites, or automating business processes, I take pride in delivering reliable, efficient, and results-driven solutions.
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