Data Services and Operations Specialist with 10+ years of experience across gaming, technology, and media industries, processing high-volume datasets and streamlining manual workflows. Skilled at identifying repetitive, error-prone processes and rebuilding them for speed and accuracy. Actively building AI automation skills using Claude, Claude Code, and the Anthropic API — recently built an AI Customer Support Assistant that automatically classifies support tickets, drafts replies, and flags escalations (
github.co-----------lvx888/ai-customer-support-assistant). Strong track record of 99% data accuracy, cross-functional collaboration, and clear communication in fast-paced remote environments.
