I have a total of 8 years of customer service experience, including 5 years in the BPO industry as a Customer Service Representative, SME, and Team Lead supporting Dell Computers through voice, chat, and email. I also have 1 year of e-commerce customer support experience, where I handled order inquiries via SupportBee and HelpScout, managed tracking, returns, refunds, and reships using Konnektive CRM and Shiphero, and manage over ----------- Facebook pages with ads moderation.
My most recent role, since September 2023, is as Head of Customer Support (flexible, 2 hours/day) for a DTC e-commerce company selling luxury customized products. In this role, I manage customer support tickets through Gorgias and RichPanel, and navigate Shopify for order alterations and customer information updates.
