Hi, I’m Shiela, an experienced Executive Virtual Assistant with over 11 years in BPO operations and 8+ years supporting executives and remote teams.
I specialize in helping business owners stay organized, efficient, and focused by managing operations, systems, and day-to-day tasks behind the scenes.
Throughout my career, I’ve served as the operational backbone of growing businesses; handling scheduling, client and vendor communication, CRM and pipeline management, and ensuring that workflows run smoothly. I’ve also led teams, managed hiring and onboarding, created SOPs, and improved processes to increase efficiency and reduce manual workload.
I’m highly proficient in tools like GoHighLevel, Podio, Asana, Google Workspace, and various CRM and dialer systems. I’m comfortable working in fast-paced environments where organization, communication, and attention to detail are critical.
What sets me apart is my ability to take ownership and bring structure to operations. I don’t just complete tasks; I build systems, streamline workflows, and help businesses run more efficiently so leaders can focus on growth.
I’m reliable, proactive, and quick to learn. If you’re looking for someone who can support your business while also improving how things work behind the scenes, I’d love to help.
You may access my updated CV here for your reference:
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Core Skills:
Executive Support | Operations Management | CRM & Pipeline Management | Lead Generation | Workflow Optimization | Team Leadership | SOP Development
Verified
