I am a Network Support Analyst with over 4 years of professional experience supporting ISP and enterprise networks in a 24/7 Network Operations Center (NOC) environment. I previously worked in Canada with Frontier Networks Inc., where I progressed from Tier 1 monitoring to Tier 1.5 / Tier 2 network support, handling complex technical issues with a strong focus on reliability, documentation, and accountability.
My core strengths include advanced network troubleshooting (WAN, LAN, VPN), firewall and routing support, and incident response. I have hands-on experience working with Cisco, Juniper, and Fortinet devices, as well as coordinating escalations with upstream carriers and internal engineering teams. I am comfortable working independently in remote environments where clear communication, time management, and ownership of tasks are critical.
In addition to network operations, I have experience building AI-assisted internal tools using Python to improve troubleshooting workflows and operational efficiency. This allows me to approach technical problems not only from a support perspective, but also with a mindset focused on process improvement and automation.
I am now based in the Philippines and seeking long-term, work-from-home opportunities where I can contribute my international experience, strong work ethic, and technical skills to a stable and professional team. I value clear expectations, consistent communication, and delivering results I can stand behind.
