As a Techincal Support Specialist:- Provide first-line technical support to customers, resolving issues promptly and ensuring high customer satisfaction.- Conduct thorough testing of software and hardware components, identifying faults or potential improvements and escalating them to the appropriate teams.- Respond to customer emails and inquiries in a professional and timely manner, meeting service level agreements (SLAs) and maintaining a high level of customer service.- Monitor and manage i-----------/request queues, taking proactive action on all faults, i-----------, and service requests within agreed SLAs.- Collaborate with the team to exceed key performance indicators (KPIs) and ensure the delivery of exceptional technical support services.- Contribute to the creation and maintenance of knowledge base articles, troubleshooting guides, and process documentation to support effective issue resolution.- Perform in-depth troubleshooting and analysis to diagnose complex technical issues and provide accurate resolutions to customers.- Provide remote assistance and guidance to customers, troubleshooting software, hardware, and network connectivity issues.- Collaborate with cross-functional teams, including developers and product managers, to identify recurring issues and drive improvements in product quality and usability.- Mentor and train new technical support tea-----------mbers, sharing expertise and best practices to facilitate their onboarding and development. As an Executive Assistant:- Provide comprehensive administrative support to the CEO, managing both professional and personal matters.- Maintain the CEO's calendar, schedule appointments, and handle all travel arrangements.- Handle personal errands and manage personal appointments for the CEO, ensuring efficient time management.- Manage the CEO's personal finances, including bill payments, expense tracking, and budget management.- Coordinate and plan personal events and social engagements, both on and off work hours.- Assist in managing the CEO's personal correspondence and communications, including emails, phone calls, and personal emails.- Handle personal document management, such as insurance policies, legal documents, and personal records.- Act as a point of contact for the CEO's family members, friends, and personal contacts.Support the CEO in specific focus tasks related to web development, cyber security, and ticket management.- Collaborate with internal teams to ensure effective handling and resolution of tickets and inquiries.
