I am a creative writer with three years of experience in copy editing and 5 years of experience in customer service and team management. I have also been a freelance writer and virtual assistant for various clients through
----------- and
Onlinejobs.ph from 2009 to the present.
As a copyeditor, I ensured the correct spelling and presentation of words, key terms, and data of the scientific, technical, and medical articles submitted by authors. I also edited for grammatical soundness and readability of content. I also had to ensure that the article was formatted and edited in accordance with editing stylesheets followed by the publisher.
As a supervisor for a team of customer and technical support representatives for an American telecommunications company, I monitored the performance of my tea
-----------mbers, provided coaching and uptraining, ensured that key performance metrics were met, maintained team camaraderie, and avoided team conflicts. I was also responsible for crafting chat spiels and
email responses that were used by all the agents of our account. These spiels had to be based on product information and presented in a professional but friendly tone. These spiels were constantly updated based on any new information from the client, and client approval was also needed before these responses were to be used.
Verified
