I’m a client-focused professional with 8+ years of experience in customer service, legal intake, and virtual support. My background includes 6 years in BPO, 2 years as an Intake Specialist for U.S.-based personal injury and SSDI law firms, plus cold calling and ESL teaching.
I specialize in:
Legal intake & lead qualification (PI, SSDI/SSI)
Customer support via phone, email, or chat
Appointment setting & CRM management
Cold calling & follow-ups
