Virtual Assistant|Coordinator, HR, Operations|SaaS & E-Com

Hello, I'm M-a-i-c-a!

I specialize in Customer Success & Support, Product Support, Human Resources, Lead Qualifacation and General Virtual Assistance, with experience across SaaS, E-Commerce, Marketing, and AI. I help businesses streamline operations, manage teams, and assist customers with their products to ensure smooth usage and satisfaction.

What I Can Do:
I. Customer & Product Support: Assist clients’ customers with product questions, troubleshoot issues, handle tickets, and support smooth onboarding.
II. Lead Qualification & CRM Management: Evaluate inbound leads, verify eligibility, and route them to the right partner or internal team.
III. Operations & Project Coordination: Track tasks, manage workflows, create SOPs, and coordinate teams using Asana, Monday, Notion, and Confluence.
IV. HR & Admin Support: Manage employee onboarding, payroll, scheduling, and records using HRIS tools like Rippling and WorkRamp.
V. E-Commerce & Payment Management: Shopify, Stripe, Weebly; track orders, inventory, and refunds.
VI. Tools I’m Comfortable With: Salesforce, HelpScout, Zendesk, Slack, Zoom, Calendly, G Suite, Office 365, VideoFlow, Stripe, Smartsheet, Confluence, Jira, Asana, Monday and more.

Why Work With Me:- Quick learner, adaptable, and reliable.
- Detail-oriented and proactive—asks the right questions to get things done efficiently.- Works well independently or collaboratively with teams.
- Calm, positive, and always goes above and beyond to deliver results.

Current Interests:
- Executive Assistance: Keen to leverage my experience supporting C-level executives and business owners to provide high-level administrative, operational, and strategic support.
- AI & Automation: Excited to expand my skills in AI tools and workflow automations, and willing to take on AI/automation projects to help businesses streamline processes and scale efficiently.

Availability:
- Part-Time | Flexible Shifts across Asian, Australian, European, and US time zones.

So, if you’re looking for a flexible Virtual Assistant with experience in Lead Qualification, Product Support, Customer Success, Operations, HR, and E-Commerce, and an interest in executive support and AI/automation projects, let’s connect!