Dynamic instructional designer with over 3.5 years of experience in learning development across the technology, healthcare, and financial sectors. Proven expertise in utilizing a variety of authoring tools to create engaging and effective learning experiences. Adept at analyzing learner needs and designing customized training solutions that drive knowledge retention and skill acquisition. Committed to leveraging innovative instructional strategies to enhance organizational learning outcomes.
BPO Professional with 15 years of solid work experience specializing in customer service, tecnical support, sales, training, and people management. Has significant background in chat, email and voice customer service support for troubleshooting, billing, and inbound sales.
Extensive experience in handling product or program specific and communication trainings. Possesses skills in developing training materials for client needs post training needs analysis.
