I have been training in providing service to consumers and business owners. Ensuring that all their services worked at its best all the time and experience a world class service. With all the skills and experience I have, I have on-boarded several trainers and ensure their success through monitoring their progress and development.
On top of that, I have been exposed to different programs in the US and UK. I have handled both consumer and business accounts. Resolving their issues over the phone and in an email, as needed. I also experienced assisting customers with their orders online, from virtual shopping until tracking and if needed, refunds and exchanges. I also was exposed to telecommunication issues relating to their account or their mobile devices.Here are the following tasks I do as Customer Service -----------al directly with customers either by telephone, electronically or face to face
2. Respond promptly to customer inquiries
3. Handle and resolve customer complaints
4. Obtain and evaluate all relevant information to handle product and service inquiries
5. Provide pricing and delivery information
6. Perform customer verifications
7. Set up new customer accounts
8. Process orders, forms, applications, and requests
9. Organize workflow to meet customer timeframes
10. Direct requests and unresolved issues to the designated resource
11. Manage customers' accounts
12. Keep records of customer interactions and transactions
13. Record details of inquiries, comments, and complaints
14. Record details of actions taken
15. Manage administration
-----------municate and coordinate with internal departments
17. Follow up on customer interactions
18.Provide feedback on the efficiency of the customer service process
