Hassan Bas
Please feel free to visit my LinkedIn profile for my most updated experience and credentials.
Contact Center Professional & Inside Sales Contractor – 10 Years Combined Experience (as of 2026)
Results-driven sales and customer service professional with 4 years of contact center experience and 6 years as a remote inside sales contractor in the pest control industry. Consistently meet and exceed performance metrics, including managing a $25,000 monthly sales quota, sustaining a 60% close rate on qualified leads, and maintaining a 35% customer retention save rate.
Started my career as a Senior Customer Service Representative supporting Amazon Customer Service and Capital One Bank (2016–2020), where I served as Floor Support, Escalation Specialist, and Seasonal Coach. Built a strong foundation in communication, conflict resolution, performance metrics, and customer experience management within high-volume environments.
Since 2020, I have specialized in inside sales and customer retention within the pest control industry, handling inbound and repeat customer inquiries, closing new service agreements, upselling recurring service plans, and retaining at-risk accounts. Experienced in managing the full sales cycle—from lead qualification and objection handling to closing and long-term account management—while driving consistent revenue growth.
Proficient in FieldRoutes, PestPac, Dialpad, Five9, RingCentral, SmartMoving, Google Workspace, Microsoft Office, PDF tools, and Canva.
I bring a strong blend of high-performance closing ability, retention strategy, and relationship management, with a clear focus on revenue growth and long-term client satisfaction.
