Platform Technical Support Representative (TrustArc)
Sept 2020 ? June 2025
- We managed user access to our platforms
- We troublehot issues that users encountered in using our various privacy platforms
- Managed customer issues through to resolution, including cases escalated to engineering teams.
Technical Support Representative (Accenture - Telstra)
July 2018 ? Sept 2020
- We troubleshot issues of users in their IP phones
- We set up Auto-attendants, Hunt Groups and Call Centers
- We also catered to setiing up Business SIP for various customer accounts
Senior Data Migration Specialist (ELI Global Philippines)
June 2017 ? March 2018
- Under Clan William Health Account, we cater to the migration of existing electronic prescription data from Pharmacy Manager (Cegedim) to RxWeb (Clan William Health)
- In this project, we migrated data from 380 Tesco Pharmacies in London, U.K.
- We transferred these data to Cloud Server using PL/SQL development environment.
- We make sure existing data be properly validated and formatted to Cloud Server Database Tables field formats
Software Support Engineer (Lexmark Reserach and Dev't Corp.)
Dec 2015 ? May 2017
- Handling support for healthcare softwares. (Acuo VNA, Pacsgear and NIL Claron). Products managing DICOM and HL7.
- We troubleshot issues of our software running over Windows environment
- We troubleshot network connection issues. Network connections of modalities to PACS
- We made sure images from modalities like MRI, CT Scan, etc. are properly saved in long term archives.
- We troubleshot issues of patient medical images not properly routed to image viewers.
- We troubleshot issues in burning patient medical images into DVDs and CDs.
- We processed the replacement of disc publishers
Technical Support Representative (Teletech Cebu)
Sept 2007 ? July 2009
- We supported technical issues of Hewlett-Packard All-In-One printer.
- We assisted in the installation of the printer both connected and wirelessly
- We processed printer replacement
- We catered to customers in the U.S and Canada
Freelance Software Developer
2001 ? Present
- I develop automated systems for Windows operating system
- I develop Point-of-Sale, Stock Inventory and Payroll systems
- Develop the systems using Visual Basic 6.0
Marketing Professional (Toyota Davao City, Inc.)
Sept 1995 ? Jan 2000
Aside from being a car salesman, I was tasked to expand the market of the dealership to other key cities of Mindanao. In the process, I was able to open satellite sales offices in Cagayan de Oro City and General Santos City.
Computer Instructor (Misamis University)
June 1994 ? March 1995
As a member of the Computer Science Department, I handled major computer subjects for both freshmen Computer Science and Computer Engineering students. Logic Switching for senior students.
