My Skills:
MSP IT Helpdesk – Handled Microsoft Windows OS related issues as a Level 1 Technician with experience as an O365 Global Administrator. Handled basic setup of Dynamics 365 Sales and Customer Service Hubs with experience in creating cloud flows.
Linux System Administration - Proficient with a variety of Linux distributions such as Debian, Ubuntu, Fedora, CentOS, and ArchLinux. Sysadmin for a high traffic website ----------- (Moodle) with 6000+ enrolled students and 1000+ concurrent users. Customized MySQL DB settings in order to handle -----------tup LAMP stack from the ground up as a base for the website housed in an Ubuntu 20.04 LTS operating system.
OsTicket System Administrator - Configured OsTicket for University use (----------- ). Setup 500+ agents and 50+ -----------tup email forwarding and filtering policies for university helpdesk.
Network Administrator - Created a mockup of a Class B network using Packet Tracer for a company to accommodate more IPs for future -----------ployed Cisco Meraki APs with guest networks. Rooted a Linksys WRT1900AC router with OpenWRT in order to create a WiFi login page with page redirect capabilities. Configured and deployed an ER-X router for home use. Familiar with features such as Traffic Analysis, Smart Queue Management, Destination and Source NAT, and Firewall Policies.
Administrative Assistant - Proficient in managing files and records using Google Spreadsheets. Programmed automated mail merge apps using Google App -----------pable of preparing and editing correspondence and reports for clients.
