As the Head of Projects and Operations for a digital creative marketing agency specializing in e-commerce, I lead diverse teams of SEO copywriters, graphic designers, workflow managers, and European translators in delivering seamless, high-impact solutions for B2B clients and solo entrepreneurs.
I report directly to the CEO, driving operational excellence, performance optimization, and strategic growth across all project lines.
With over a decade of experience in the BPO industry, I’ve built a strong foundation in process improvement, performance management, client services, and business operations. I’m deeply analytical, translating data into actionable insights to streamline workflows, eliminate inefficiencies, and enhance customer and client experiences.
My background spans customer service (voice and non-voice), inbound/outbound sales, collections, loyalty and retention, and social media operations. I’m proficient in managing offshore teams and thrive in dynamic, fast-paced environments that demand adaptability and decisive leadership.
Data is at the heart of my leadership style. From Excel models to workflow dashboards, I leverage analytics to identify growth opportunities and elevate performance at every level. I’m passionate about developing people, optimizing processes, and delivering results that drive long-term success.
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