Senior Ecommerce Catalog Manager with 12 years of experience owning end-to-end operations for high-volume US brands across Walmart, Amazon, Target+, Wayfair, Shopify, eBay, etc. Holds a BS in Applied Mathematics from the University of the Philippines, utilizing advanced logic and Excel to manage massive data feeds, optimize inventory synchronization, and maximize ROI. Expert in resolving complex listing suppression issues ("Unpublished" status), executing bulk updates via flat files, and maintaining data parity across 7+ sales channels simultaneously.
PROFESSIONAL EXPERIENCE
Remote Client Services & Operations Lead | G’s Junk Removal & Moving Services | Aug 2022 - Nov 2025
• Operational Leadership: Managed daily workflows and documentation for the client services team, ensuring 100?herence to SOPs.
• Dispute Resolution: acted as the primary escalation point for complex customer issues, protecting the company's retention rate through empathetic, solution-oriented communication.
• Data Reporting: Generated weekly performance reports to track service metrics and identify areas for operational improvement.
Omni-Channel Catalog & Operations Manager | Smarty Had A Party | Apr 2017 - June 2022
• Multi-Marketplace Ownership: Managed the end-to-end product lifecycle for a massive SKU catalog across Walmart, Amazon, Target+, Wayfair, BigCommerce, Shopify, eBay, etc.
• Walmart Marketplace Strategy: Optimized titles, key features, photos, and backend attributes to meet Walmart’s specific algorithm, resulting in higher organic visibility and Buy Box retention.
• Complex Catalog Maintenance: Executed bulk updates using flat files (CSV) to sync pricing, inventory, and product data across all channels. Successfully troubleshot "Unpublished" and "System Error" listing statuses that are common on Walmart and Wayfair.
• Cross-Channel Parity: Ensured brand consistency by mapping attributes correctly across diverse platforms (e.g., mapping Shopify variants to Wayfair’s strict specifications).
• Visual Optimization: Personally edited and optimized product imagery using Photoshop and Canva to meet the strict white-background and resolution standards of Target and Amazon.
eBay Listing Specialist | XclusiveDealz | Feb 2016 - Apr 2017
• Listing Creation: Created and optimized hundreds of product listings on eBay, focusing on item specifics and keyword-rich titles to drive sell-through rates.
• Media Editing: Edited raw product photography to create high-converting gallery images.
• Inventory Management: Monitored stock levels and ended listings to prevent out-of-stock cancellations.
CORE SKILLS AND TOOLS:
Technical Operations:
• Product Uploads
• Metafields & Variant Setup, Collections Management
• SEO Optimization
eCommerce Platforms:
• Walmart
• Shopify
• Target
• Amazon
• Etsy
• eBay
• WayFair
Data Management:
• Advanced Excel/Google Sheets (Pivot Tables, VLOOKUP)
• CSV Bulk Uploads• Data Cleansing
• UPC/SKU ManagementOperations & QA
• Inventory Monitoring
• Site Quality Assurance (QA)• Fulfillment Coordination
• SOP Development
Home Office Setup:
• Starlink (main internet)
• Pocket WiFi (backup internet)
• Laptop (Windows OS)
• Solar-powered Battery [EcoFlow] (backup power)
• Noise-cancelling headset
Verified
