I’m an experienced eCommerce operations and customer support professional with over 13 years of hands-on experience helping businesses manage and grow their online stores. I’ve worked across major platforms like Amazon, Shopify, eBay, and Walmart, handling day-to-day operations including product listings, order fulfillment, inventory management, and store maintenance.
I also have solid experience in logistics and shipping coordination. I’ve handled LTL freight bookings using Freightview, scheduled FedEx pickups, created shipping labels, tracked shipments, and managed delivery updates. I’ve worked on billing disputes, invoice reporting, and made sure customers are always informed about their orders.
On the customer service side, I’ve supported clients through email, chat, and phone using tools like Freshdesk, Zendesk, and Gorgias. I handle refunds, replacements, claims, and general inquiries while making sure customers have a smooth and positive experience.
What I bring is reliability, attention to detail, and the ability to work independently. I understand how all parts of an eCommerce business connect, from listing to delivery, and I focus on keeping operations organized, efficient, and running smoothly.
I’m comfortable with tools like Amazon Seller Central, Shopify, eBay, Walmart Seller Center, QuickBooks, Freightview, Slack, Trello, and Google Workspace.
If you’re looking for someone who can manage your operations, support your customers, and help keep your business running efficiently, I’d be glad to help.
