I help technology, SaaS, and subscription-based businesses run and scale reliable customer support operations.
With over 12 years of experience in customer support and service delivery, I’ve worked with global platforms handling high-volume Consumer and B2B support. I specialize in bringing structure, accountability, and clarity to support teams—especially in fast-growing or underperforming environments.
I’m comfortable working independently, owning outcomes, and partnering directly with founders or senior leaders.
What I Can Do for Your Business:
- Manage and optimize customer support operations
- Set up and track SLAs, KPIs, and performance metrics
- Improve CSAT and Quality Assurance (QA)
- Create clear support workflows and escalation processes
- Support team scaling (in-house, remote, or BPO)
- Review and improve existing support tools and processes
- Provide regular performance reports and insights
Why Companies Hire Me
- I don’t need heavy supervision — I’m used to owning results
- I bring senior-level operations experience at a cost-effective rate
- I communicate clearly and proactively
- I’m calm under pressure and good at solving complex problems
- I focus on practical improvements, not theory
Background Snapshot
- 12+ years in customer support & operations
- Led large, distributed support teams for global technology platforms
- Strong experience in SLA management, CSAT improvement, and escalations
- Comfortable working with US-based teams and time zones
Availability
- Open to long-term, full-time or part-time remote work
- Flexible with schedules depending on business needs
If you’re looking for someone who can take ownership of your support operations and help your team perform better, I’d be happy to talk.
