Operations & Project Manager | Executive Assistant | CRM & Process Optimization Expert
RESUME: -----------
Hi! I’m Jay Martin San Miguel, an experienced Operations and Project Manager with over 10 years of remote experience supporting founders, executives, and growing teams across SaaS, digital agencies, and service-based businesses.
I specialize in building efficient workflows, managing cross-functional projects, and ensuring operations run smoothly behind the scenes. My background combines project coordination, team leadership, and CRM management, allowing me to bring structure, clarity, and results to fast-paced environments.
What I Do Best:
Develop and implement SOPs that streamline business operations
Manage projects, schedules, and team communications with precision
Handle executive support tasks calendar, email, reporting, and documentation
Maintain CRM systems (HubSpot, Salesforce, Zendesk, Zoho, Trello, Notion)
Build dashboards and reports using Excel, Google Sheets, and Power BI
Coordinate client communications and ensure deliverables stay on track
Tools & Platforms:
Trello, Asana, Notion, ClickUp, HubSpot, Salesforce, Zendesk, Canva, Google Workspace, WordPress, Slack, Excel (Power Query, PivotTables), Power BI
Why Clients Work With Me:
I’m dependable, proactive, and solution-driven. My goal is to make your day easier by anticipating needs, managing details, and ensuring projects move forward efficiently. I take pride in my work, communicate clearly, and build long-term partnerships based on trust and performance.
Let’s build something that works efficiently, consistently, and with clarity. -----------
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