Results-driven Administrative Operations & CRM Specialist with 11+ years of experience supporting executives, managing business operations, and optimizing organizational workflows. Recognized for delivering exceptional administrative support, streamlining processes, and maintaining high levels of accuracy across data management, reporting, and operational functions.
Extensive experience in handling complex administrative tasks, database management, project coordination, and business process improvement. Proven ability to manage large volumes of data, generate insightful reports, and provide actionable information that supports strategic decision-making and business growth. Adept at prioritizing multiple responsibilities in fast-paced environments while maintaining strict attention to detail, confidentiality, and operational excellence.
Known for implementing efficient systems, improving workflow productivity, and leveraging technology to enhance overall business performance. Strong background in CRM administration, accounting support, client communications, and digital business operations.
Core Competencies
CRM & Business Operations
• Zoho CRM Administration & Automation
• Lead Management & Pipeline Tracking
• Workflow Optimization & Process Improvement
• Data Analysis, Reporting & Database Management
• Project Coordination & Administrative Operations
• Business Process Documentation
Office Administration
• Executive & Administrative Support
• File & Document Management
• Logistics Coordination
• Data Entry & Data Integrity Management
• Workiz Administration
• Calendar & Task Management
Accounting & Financial Support
• Zoho Books
• QuickBooks
• Invoice Processing & Billing Management
• Financial Record Maintenance
• Expense Tracking & Reporting
Communication & Collaboration
• Zoho Mail
• Microsoft Outlook
• Gmail
• Slack
• Client Communication & Relationship Management
Digital Marketing & Social Media
• Zoho Social
• Social Media Management
• Content Creation & Blogging
• Marketing Coordination
• Brand Engagement Support
Dedicated to driving operational efficiency, enhancing productivity, and providing high-level support that enables organizations and executives to focus on growth, profitability, and strategic objectives.
