- With over 8 years of experience in the real estate industry, I bring a strong track record of excellence in property management, leasing, and real estate support. As a Senior Property Manager and Real Estate Virtual Assistant, I have developed a versatile skill set, enabling me to handle a wide range of responsibilities in both residential and commercial real estate. My expertise spans CRM management, property advertisements, tenant relations, and maintenance handling, supported by proficiency with multiple tools and software.
Core Competencies & Skills:
CRM Expertise: Experienced in utilizing top CRM platforms, including Salesdialer, Salesforce, Podio, Liondesk, Appfolio, and Rentec Direct.
Property Management & Leasing: Managed inbound and outbound tenant inquiries, scheduled viewings, processed applications, and leases. Experienced in advertising properties on platforms like Facebook, Craigslist, Zillow, ----------- and more.
Tenant Relations: Handled communications with tenants via calls, emails, and text messages, ensuring responsive and efficient service.
Maintenance Management: Coordinated maintenance requests, monitored service progress, and closed work orders in a timely manner.
Affordable Housing Expertise: In-depth knowledge of handling low-income housing, including SEC8/MET tenant verification, contract management, and form processing (SEC8 vouchers, HAP Contracts, Landlord Verification Forms).
Leasing Process: Experienced in all aspects of leasing, from initial prospect engagement to lease signing. Skilled in reviewing applications and providing lease documents to tenants.
TECHNICAL PROFICIENCY:
- Appfolio
- Rentec Direct
- Tenant Turner
- Small PDF
- Ring Central
- Dotloop
- Signnow
- Cliq
- Zoho (mail, workdrive, task)
- Zdialer
- Letter Stream
- Nextiva
- Dext
- Xero
- Show mojo
- Listing Platforms: Zillow, Craigslist, -----------, Facebook
- Google (mail, calendar, voice and drive)
- Ooma Dialer
- -----------
- Asana Task
- RealmX
Throughout my career, I have played an integral role in training and managing virtual assistant teams. I have designed and implemented training programs that have proven highly effective in enhancing team performance, boosting productivity, and ensuring a high level of consistency and quality across all tasks. These programs have included a range of training methods tailored to the needs of each individual and team, ensuring that everyone is well-versed in both the technical and interpersonal aspects of property management.
Training & Leadership Experience:
Development of Training Materials: I have created comprehensive training materials that include, but are not limited to, video tutorials, detailed guides, and process documentation. These materials are designed to provide clear, step-by-step instructions on key property management tasks, including tenant communication, lease processing, and maintenance coordination.
Virtual Assistant Team Management: Over the course of my career, I have managed and trained var
ous virtual assistant teams, guiding them through tasks such as inbound and outbound cold calling, lead generation, CRM management, and tenant communication.
One-on-One Coaching: I have provided personalized coaching to virtual assistants, focusing on developing their individual strengths, addressing areas of improvement, and offering tailored advice to help them succeed in their roles.
Video Training Sessions: I have conducted video-based training sessions that allow virtual assistants to learn at their own pace while still receiving valuable, hands-on instruction. These sessions cover everything from system navigation (CRM software, property management platforms) to best practices for client interactions.
Ongoing Mentorship & Feedback: I believe in fostering an environment of continuous learning and growth. I regularly provide ongoing mentorship to my teams, offering constructive feedback and ensuring that performance standards are met. This helps build confidence, competence, and a sense of accomplishment among virtual assistants.
Over the years, I have managed a wide variety of properties and worked with clients and tenants from all backgrounds, handling everything from lease negotiations to tenant communication and team coordination.
