Highly motivated and results-oriented Customer Service Manager with a proven track record in e-commerce. Successfully led customer service operations for 3+ years, fostering a team that achieved the highest-rated Google reviews in our niche and a significant sales increase. By implementing a comprehensive customer journey strategy (from lead generation to post-delivery support), I ensured exceptional customer experiences throughout the entire buying process.
Customer Service Management | Team Leadership | Quality Assurance (QA) | Issue Resolution | Standard Operating Procedure (SOP) Creation | Cost Control | B2C | Project Planning | Process Optimization & Efficiency | Training & Development | Data Analysis & KPI Reporting | Ticketing Systems and CRM Software Proficiency | Omnichannel Support | Stakeholder Engagement | Strategic Hiring
