Hey there ???? I’m -----------: an operations-minded Customer Success leader who helps founders and growing teams keep their client workflows running smoothly (without things quietly falling apart behind the scenes).
I bring over a decade of experience across customer success, client operations, and account management, with a strong background in leading teams, building processes, and creating clarity in fast-moving environments. I’ve worked closely with founders and leadership teams to clean up messy workflows, establish solid structure, and ensure both clients and internal teams stay happy + aligned.
Earlier in my career, I spent nine years in client management roles within an Australian SEO company, where I partnered directly with clients, coordinated cross-functional teams, and ensured deliverables, timelines, and expectations actually matched real-world execution.
What I’m best at:
• Client & customer success operations
• Process cleanup, documentation, and workflow building
• Cross-team coordination and stakeholder communication
• Calm, reliable execution in high-pressure or ambiguous situations
I also have a strong writing background and hands-on experience with tools like Google Workspace, Notion, Canvas and ChatGPT.
If you’re a founder or team lead looking for someone who can take ownership, bring order to chaos, and act as a steady operational anchor, I’d love to help!
