I am an experienced Guest Communication Specialist & Admin Support seeking a full-time position in the Short-Term Rental industry. I have over four years of remote work experience and nine years of overall experience in short-term rentals, specializing in guest communication, reservation management, customer service, and property operations support. Passionate about helping property owners and managers grow and succeed through excellent service and reliable support.
Daily Routines as Airbnb/Vrbo Manager:
-Guest relations via Airbnb, Vrbo, -----------, Guesty, Hospitable, Streamline, Track, Minut, NoiseAware, Google Workspace, Night Owl, RueBaRue, Hostaway, Furnished Finder
-Screen guests, manage reservations & calendars
-Coordinate cleaners/maintenance through Breezeway and Turno; track issues until resolved
-Provide timely guest support, resolve concerns, send welcome/check-in/out/post-stay messages
-Maintain satisfaction, secure 5-star reviews, retain Superhost status
-Handle admin tasks, data entry, pricing updates, min-night adjustments
-Create/optimize listings across platforms; write/respond to reviews; manage disputes with OTAs
-Monitor property alerts/security; enforce house rules professionally
-Manage payments & transactions; coordinate early check-ins, late check-outs, special requests
-Communicate/ assist property owners, maintenance, and updates to improve occupancy & guest experience
-Handle escalations (power outages, last-minute cancellations, etc) with professionalism.
* GUEST RESERVATION AGENT & ADMIN SUPPORT- Mar 2023 - Aug 2026
Pete Key Properties - North Carolina, USA
Industry: Short Term Rentals Co-Host/ Vacation Rentals
Role Specialization: Customer Support, Admin
* GUEST COMMUNICATION SPECIALIST- Apr 2022 - Jun 2026
Patriot Host LLC - Colorado, USA
Industry: Short Term Rentals Co-Host/ Vacation Rentals
Role Specialization: Customer Support, Property Management & Data Entry
* ASSISTANT PROPERTY MANAGER- Dec 2022 - May 2023
BNB CEOs - Arizona, USA
Industry: Short Term Rentals Co-Host/ Vacation Rentals
Role Specialization: Customer Support, Property Management & Data Entry
* APPOINTMENT SPECIALIST- Mar 2022 - Jan 2023
Online CEOs - Florida, USA
Industry: Broadcast Media Production and Distribution
Role Specialization: Calendar Management & Appointment Setting
* VRBO CHAT & EMAIL SUPPORT- Sep 2018 - Mar 2022
Sutherland Global - Philippines
Industry: BPO
Role Specialization: Live Chat & Email Support
* VRBO PHONE SUPPORT REPRESENTATIVE- Mar 2017 - Sep 2018
Sutherland Global - Philippines
Industry: BPO
Role Specialization: Phone Support agent
