Pre-Litigation and Litigation Case Manager
5+ years of PRO Virtual Assistance Experience
Key Skills
PERSONAL INJURY LAW
Client Communication, Disbursement, Liens, Medical records and bills request. Police Report, PIP and Bodily Injury (BI) carriers to initiate claim setup, obtain claim numbers, and gather adjuster contact information. Draft and send Letters of Representation (LORs) to relevant parties. Perform other miscellaneous administrative or case related tasks as reasonably assigned by the legal team or supervising personnel.
CUSTOMER SUPPORT
I'll manage your social media accounts (moderate comments, engage members, and respond to messages, comments, and review management).
Good decision-making skills in terms of customer complaints and inquiries.
Can use Launch27, Asana, RingCentral, Booking Koala, Zenmaid, Click up, IGMS, Open Phone, Canva Pro, Thumbtack, Yelp, Google Ad, Google Business Manager, and DocuSign proficiently.
BOOKING, SCHEDULING, and PROPERTY MANAGEMENT
Handling emails, chats, and phone calls promptly.
Creating and managing appointments and schedules.
Handling email blasts, chats, and phone calls for customer inquiries.
LEGAL SUPPORT
Handling incoming calls
Intake Support
Case Manager Support
HEALTHCARE SUPPORT
Proficient in ZOHO Project, CRM, Meeting, Desk, Canva, and -----------.
REAL ESTATE SUPPORT
Familiar with MLS, ZILLOW, MOJO DIALER, COREFACT, CORE REALTY, Trello, Ringcentral, Map Right, SignNow, and Snovio for data scrapping. LinkedIn.
ADDITIONAL SKILLS AND QUALITIES
I handle emails, chats, and phone calls professionally and promptly.
Creating and managing schedules and appointments.
Highly organized with great attention to detail.
Capable of multitasking and meeting deadlines.
Proficient in various software applications.
Let's talk! To explore how I can assist you in achieving your goals.
