With over 8 years of experience in customer service, e-commerce management, and dispute resolution, I specialize in optimizing support operations, training teams, and improving customer satisfaction. I have successfully:
- Customer Service Optimization: Managed operations to maintain response times under 12 hours, reducing refund rates to below 3% and increasing customer satisfaction.
- Team Leadership & Training: Recruited, trained, and supervised customer service teams, overseeing schedules, performance, and communication consistency.
- Process Improvement & Data Analysis: Developed canned responses, analyzed Freshdesk and Gorgias ticket data, and ensured alignment between customer support and company offerings.
- Dispute & Chargeback Management: Experienced in PayPal, Stripe, and Klarna dispute resolution, helping businesses retain revenue.
- Cross-Department Coordination: Collaborated with social media and email marketing teams for program launches, customer challenges, and promotional strategies.
- Tools & Platforms I Use:
- Gorgias
- Zendesk
- Freshdesk
- Hubspot
- Reamze
- Customerly
- Shopify
- WooCommerce
- WordPress
- Meta Business Suite
- Salesforce
- PayPal
- Stripe
- Klarna
- ShipStation
I am detail-oriented, proactive, and adaptable. I have a backup internet and power source to ensure uninterrupted support. Whether you need an expert in customer service, team training, e-commerce management, or dispute resolution, I am here to
help.
Let’s connect and take your customer support to the next level!
