Results-driven Virtual Assistant with 9+ years of experience supporting business owners, e-commerce brands, and real estate professionals. My expertise includes Customer Support Management, Executive Assistance, Social Media Management, GoHighLevel (GHL) CRM administration, Real Estate Transaction Coordination, and Cold Calling.
I have successfully managed customer service teams, handled email, chat, and phone support, resolved escalations, improved customer satisfaction, and streamlined business operations. As an Executive Assistant, I provide calendar management, email management, project coordination, SOP creation, and administrative support to help executives stay organized and productive.
My experience also includes managing social media accounts, creating content, engaging with audiences, and supporting marketing campaigns. As a GHL Specialist, I build and manage pipelines, workflows, automations, calendars, lead nurturing campaigns, and CRM systems.
In the real estate industry, I have worked as a Transaction Coordinator and Cold Caller, handling lead generation, appointment setting, CRM updates, follow-ups, and transaction management from contract to close.
Core Skills:
- Customer Support Management
- Executive Assistance
- GoHighLevel (GHL) Administration & Automation
- Social Media Management
- Email & Chat Support
- Team Management & Training
- Real Estate Transaction Coordination
- Cold Calling & Appointment Setting
- Lead Generation & Prospecting
- CRM Management
- Project & Operations Support
- SOP Development & Process Improvement
I am highly organized, proactive, detail-oriented, and dedicated to helping businesses improve efficiency, customer experience, and revenue growth.
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