I’ve spent most of my career working at the intersection of technical support, operations, SEO, and content strategy. What started in customer and technical support eventually evolved into managing teams, building SEO systems, analyzing performance data, and helping businesses improve both visibility and operational efficiency.
My background covers a pretty wide range of environments — from supporting users in high-volume technical support roles to leading SEO editorial teams, managing digital marketing initiatives, handling network operations, and coordinating across departments to keep projects moving efficiently. Over the years, I’ve worked with Microsoft 365, Google Workspace, VMware Horizon, SEO platforms, analytics tools, and reporting systems while balancing both technical troubleshooting and business-side objectives.
I’m especially comfortable in roles that require problem-solving, adaptability, and figuring things out quickly. Whether it’s diagnosing technical issues, improving content performance, organizing workflows, or translating data into actionable insights, I tend to gravitate toward work where there’s a mix of technical thinking and practical execution.
On the SEO and content side, I’ve handled keyword research, on-page optimization, editorial planning, content systems, analytics tracking, and performance reporting. I’ve also managed writers, editors, and collaborative workflows while helping scale content operations from the ground up.
On the technical and operations side, I’ve supported large-scale user environments, monitored infrastructure and systems, managed escalations, handled documentation, and worked as a central point of contact for troubleshooting and operational coordination.
At the core of it, I enjoy improving systems, solving problems, and helping teams work more effectively — whether that’s through better processes, clearer communication, stronger content, or more reliable technical support.
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