Over the past 10+ years, I’ve built my career around strengthening operations that drive real business growth. What started in customer service evolved into owning order workflows, improving backend processes, and supporting the operational structure that allows eCommerce businesses to scale efficiently.
I’ve managed end-to-end B2C and B2B order operations, ensuring accuracy, timely fulfillment, and strong coordination between support and logistics teams. I don’t just complete tasks, I look at the bigger picture. I identify gaps, streamline processes, and implement improvements that reduce friction, prevent recurring issues, and protect revenue.
My background in financial services and customer retention sharpened my ability to think strategically. I understand how operational decisions affect cash flow, customer lifetime value, and long-term sustainability. That perspective allows me to approach operations not just as support, but as a growth function within the business.
I’m at my best when I’m trusted to take ownership, contribute ideas, and help shape smarter systems. I value accountability, direct communication, and measurable results. My goal is to step into roles where I can lead operational improvements, strengthen fulfillment structures, and help businesses scale with clarity and confidence.
