E-commerce VA | Shopify, Wholesale Operations, Product Data, Order Coordination & Marketplace Support

Hi, I’m Aileen. I support e-commerce, retail, and wholesale brands with the backend work that keeps sales moving: Shopify updates, product data, marketplace listings, inventory tracking, order coordination, retailer support, and customer communication.

I have 10+ years of combined experience across e-commerce administration, sales support, customer service, logistics coordination, key account support, retail operations, and wholesale coordination. I have supported UAE-based and US-based brands across Shopify, wholesale accounts, marketplaces, product data, order processing, and backend operations.

Tools and platforms I have worked with include Shopify, Amazon, Noon, FirstCry, Mumzworld, Homecentre Marketplace, QuickBooks, Zoho, Brandboom, Brightpearl, CIN7, NuORDER, Faire, and Google Sheets.

Many growing brands do not struggle because they lack products. They struggle because the backend becomes messy. Product details are outdated. Stock information is unclear. Retailer follow-ups are delayed. Orders need checking. Marketplace listings need updates. Customers need answers.

That is where I help.

I can support you with:

- Shopify product updates, descriptions, pricing, images, collections, and inventory
- Marketplace support for Amazon, Noon, FirstCry, Mumzworld, Homecentre, and other platforms
- Wholesale order support, retailer follow-ups, stock checks, and order updates
- Sales order processing, invoices, statements of account, and customer coordination
- Product data management, pricing sheets, inventory trackers, and operational spreadsheets
- Warehouse, 3PL, logistics, and delivery coordination
- Customer support for order concerns, product availability, returns, exchanges, and follow-ups
- Lead research, retailer lists, outreach support, and follow-up tracking

What I bring is structure, accuracy, and follow-through. I pay attention to the details that affect sales and customer experience: product information, pricing, stock status, order details, retailer updates, and clear communication.

I work best with e-commerce and wholesale brands that need reliable backend support without constant hand-holding.

If you need someone who can help keep your Shopify, marketplace, wholesale, product data, and order operations organized, I’d be happy to support your team.