Do you consider partnering with an online Filipino freelancer who has a knack for Customer Service, Social Media Management, and Virtual Assistant with Sales funnel experience.
My name is ----------- I have a proven ability to establish rapport with clients, self-driven with strong time management and prioritization aptitudes.
I have strong experience in handling administrative tasks using Google Workspace tools (Gmail, Calendar, Docs, and Sheets), MS Office, Canva, Slack, Stripe, Jira, Sales funnel (Go High Level and -----------) and Social Media apps and tools. I also have experience in Customer Service platforms such as Zend Desk and Sales Force.
Spanish Virtual Case Manager for Personal Injury Claims
- Support and guide client through complexities of personal injury claims, ensuring they receive the necessary support and resources during a challenging time.- Update client with the status of their injury claim and any questions or inquiries about their case- Coordinate and schedule appointments for client's medical treatment and vehicle repair- Coordinate with insurance providers and verify client's liability and coverages- Organize all necessary reports for case buildup and ensures that proper documentations are available for attorney's review.- Inbox and file management using Dropbox.
Bilingual Senior Customer Support Specialist (English/Spanish for B2B and B2C)
- Provided assistance to business/client on their immediate concerns using Salesforce CRM with different channels such as SMS, chat, email, and phone.- Involved in understanding our product and its features to provide troubleshooting to business in navigating their portal.- Assisted business point person to create jobs and postings in the application platform.- In-charged of payment adjustments and job approvals for the workers per client.- Coordinated with payroll team to process billings per business/client. Experienced in using Stripe for payments.- Collaborated with content team to update help site and translated English knowledge base to Spanish- Experienced in google drive management
Bilingual Customer Service Manager
- Resolved customer complaints via phone, email, and social media.- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure the resolution, keep records of customer interactions, process customer accounts and file documents.- Build sustainable relationships and trust with the customer accounts through open and interactive communication- Attended client calibration to ensure the quality of call handling.- Facilitated training for new products and open territories.- Studied and Reviewed root-cause analysis of third-party reviews on customer satisfaction.- Lead 40 Customer Service Representatives and ensure that their Key Performance Indicators are met.
Social Media Manager
- Managed social media accounts and created social media for daily postings- Increased social media following and clicks- Spearheaded Social Media ads campaign for new products.- Created infographics and captions for marketing- Assisted in developing creative marketing ideas- Cold Calling / book any online appointments
Real Estate Virtual Assistant
- Training of Real Estate essentials for Investors.- Proficient with handling objections on seller lead calls, determining between a warm or cold lead.- Trained with Podio CRM - Creating Buyer's Lists- Valuation of Comps with or without the MLS- Skip Tracing- Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn- Email Campaigns
Learning is a continuous journey for me and I have exposed myself to training and crash courses on the latest trends in apps and tools in the online freelancing market.
Should you find my expertise and experience fit for your business? I am open to being contacted here and looking forward to being of help in your business.
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