Results-driven Data Analyst with 8+ years of experience in transforming complex data into actionable insights. Skilled in developing interactive dashboards and automating reports using Tableau, Excel, Snowflake, MySQL, Zendesk, and CallMiner. Expertise in performance monitoring, KPI tracking, and optimizing business processes through data-driven strategies. Strong background in customer service analytics, with hands-on experience in AT&T Mobility and Expedia accounts. IT graduate with a foundation in web development and a passion for creating visually compelling and insightful reports.
