6+ Years Supporting U.S. Customers | Phone, Email & Chat | CRM & Ticket Management | GHL Scheduling | Remote
Customer Support Specialist with 6+ years of experience supporting U.S. customers across phone, email, and chat. Experienced in handling 50+ customer inquiries per day, resolving service concerns, managing follow-ups, documenting interactions, and keeping customer requests moving from inquiry to resolution.
Core Services
Customer support and issue resolution<8efe80624d780eba0c6493ec45140364>Email, chat, SMS, and phone support
Appointment setting and calendar management
CRM and ticket management
GHL contacts, calendars, and appointment scheduling
Order processing and customer follow-ups
Customer records and data management
Administrative and back-office support
Tools
Zendesk | Crisp | GoHighLevel (GHL) | Google Workspace | Microsoft Office | AI Productivity Tools
Strengths
U.S. customer support | Clear written and spoken English | High-volume support | Accurate documentation | Follow-up management | Problem solving | Customer communication | Remote work
Focused on keeping customer communication organized, resolving issues efficiently, and maintaining a consistent customer experience across every support channel.
Verified
