I am an experienced Workforce Management Officer proficient in client-facing reporting, real-time monitoring, and call queue management within fast-paced environments. My skills include hardware, software, and network troubleshooting, with expertise in Microsoft Office tools (MS Word, Excel, PowerPoint), Remote Desktop Support, and navigation of ServiceNow (SNow) and Active Directory. I am familiar with the Shopify platform and excel in data entry and administrative tasks. I work well with others, communicate effectively, and I always aim to improve.
