Experienced customer support and team leader with over nine years of success in customer service, quality assurance, and technical troubleshooting. I specialize in leading high-performing teams, optimizing service delivery, and driving continuous improvement.
In my recent role as a Team Leader at Support Ninja Inc., I managed team
performance, conducted quality audits, facilitated training, and ensured KPIs consistently exceeded client expectations. My background also includes experience as a Subject Matter Expert and Technical Support Representative, where I handled complex troubleshooting, dashboard management, and service optimization.
Skilled in Microsoft Office, Google Workspace, Salesforce, HubSpot, and learning platforms like Brightspace. I bring a foundational understanding of programming (Python, HTML5, CSS3) which enhances my problem-solving capabilities.
What sets me apart is my adaptability, leadership, and results-driven mindset. I’m passionate about motivating teams, building strong relationships, and delivering excellence in every task—from coaching and reporting to resolving technical challenges.
