I’m a customer service and technical support professional with over 10 years of experience in telecom, subscription, and internet services, helping customers resolve complex technical, billing, and product issues. I specialize in turning complicated tech problems into clear, actionable solutions while ensuring a positive and efficient customer experience.
My background spans voice and non?voice support, multi?channel communication, billing, logistics, and remote troubleshooting across both Windows and macOS environments. I’m skilled in tools such as GoHighLevel, Google Workspace, various CRM systems, Trello, ClickUp, and Kustomer, and I thrive in fast?paced, remote?first settings.
What sets me apart is my ability to collaborate seamlessly with technical teams, field technicians, and cross?functional departments to resolve escalations, streamline workflows, and improve processes. I bring a customer?first mindset, attention to detail, and adaptability to every project, ensuring that both customer satisfaction and operational efficiency are achieved.
I’m always eager to learn and grow—having previously reviewed for the CCNA certification and currently attending webinars for GoHighLevel—and I’m open to new opportunities where I can contribute my skills and passion for customer success.
