Operations & Content Support Specialist | Client Communication, Workflow & Social Media Support

Hi, I’m Joy.

I help busy business owners stay organized, consistent, and supported behind the scenes.

I've worked with clients across operations management, customer support, content coordination, and client communication.

I've managed daily operations, including:

• Client communication
• Scheduling strategy calls
• Organizing and reviewing content
• Managing video editors
• Tracking deliverables and revisions
• Following up with clients and tea-----------mbers
• Keeping workflows organized from onboarding to delivery

I also support content creation through Canva, CapCut, social media support, and basic website/landing page design.

I also have experience in:

• Customer support for e-commerce brands
• CRM management
• Logistics coordination
• Dispatch monitoring and tracking
• Admin and workflow support
• Team coordination and VA management

Tools I use regularly:
Google Workspace, Notion, Asana, Slack, Canva, Shopify, Gorgias, Klaviyo, GoHighLevel, ChatGPT, and CapCut.

I work best with business owners who already have -----------ntum but need someone reliable to help keep everything moving smoothly.

I’m organized, proactive, easy to work with, and always willing to learn systems quickly.

If you need someone who can support both operations and content behind the scenes, I’d love to connect.