Hi! My name is Lester, and I bring expertise as a Market Research Interviewer, Customer Service Representative, and SEO Content Writer.
With over 10 years in the BPO industry, I am well-versed in both outbound and inbound calls.
I've worked as a market research interviewer for roughly 9 years, conducting phone surveys across diverse sectors, including consulting, media, healthcare, and corporate. I've helped deliver data-driven insights that provided clients with a deeper understanding of people's needs, preferences, and concerns, to support the enhancement of products, services, and customer experience.
Building on my ability to connect with people, I've supported high-volume service environments as a customer service/support representative for 2 years. I have assisted customers in navigating account migrations and service disruptions, processed requests for service/product activations or upgrades, and addressed billing issues and other concerns.
Apart from my productive years in the BPO, I have also engaged in digital marketing as an SEO associate and content writer. I have supported e-commerce websites in basic SEO tasks, including keyword research, on-page optimization, and article creation, to help drive business visibility and growth.
Each role I've taken reflects my adaptability and consistent drive to excel. I am dedicated not just to producing results, but also to delivering them with a high standard of quality and professionalism. Let's connect to discuss how we can work together toward achieving shared success!
