Experience
G&G Insurance
Data Analyst
September 2022 - July 2024Utilized cloud computing services, including ZOHO CRM, Analytics, Desk, and People, for data analysis and -----------veloped and maintained data pipelines to support various business operations and decision-making processes.Created comprehensive data reports and dashboards to track business performance and customer interactions.Collaborated with cross-functional teams to identify data needs and provide actionable insights.Ensured data integrity and security in all analytical -----------reLinx by Sharecare
Reports Analyst
September 2021 - February 2024Maintained existing reporting database tools through current knowledge of programs and tools.Provided requested reports with the required data elements for team and other departments as -----------veloped new reporting applications to meet business -----------veloped internal reporting to measure operational performance at business and agent levels (scorecards, invoices).Completed meeting minutes and other documentation as required.Maintained knowledge of functional area and company policies and procedures.Adapted to changing requirements in business needs and anticipated needed input and assistance by maintaining an understanding of changing management objectives.Ensured knowledge, understanding, and compliance with applicable Federal and local laws and regulations relating to job duties.Shearwater Health
Report Analyst
July 2019 - July 2021 (2 years 1 month)
Taguig, National Capital Region, PhilippinesGlobal Payments Inc.
Management Information System Analyst / Reports Analyst
April 2019 - July 2019 (4 months)
PhilippinesArvato
Workforce Reports Analyst
July 2018 - March 2019 (9 months)
NCR - National Capital Region, PhilippinesCash Flow Investment Partners, LLC
Workforce Supervisor
June 2013 - May 2018 (5 years)
33rd Floor Ortigas Building, Pasig CityJune 2013 – December 2013: Back Office Support SpecialistMaintained and updated the company database.January 2014 – June 2016: Reports Analyst SpecialistCreated reports to monitor agent performance.Updated and improved existing reports.June 2016 – May 2017: Workforce SpecialistMonitored and provided agents' schedules and aux.Prepared all reports with strict timeliness and in a report format.May 2017 – Present: Workforce Support SupervisorProvided daily, weekly, and monthly reports.Ensured all agents were using their production hours -----------veloped and created report formats for future use.Conducted weekly meetings with the manager to ensure calibration on procedures and quality.Generated, reviewed, and compiled a variety of reports (e.g., call statistics, scorecards, productivity, and site goals).Documented team performance weekly and monthly.Ensured all reports were prepared in accordance with strict timelines and in a format familiar to all users.
