I'm a Customer Service professional with 9+ years of BPO experience handling both voice and non-voice accounts. I specialize in procurement support and employee satisfaction services, and I've built a strong track record of resolving customer concerns efficiently while maintaining high satisfaction scores.
Beyond customer service, I also work as an Automation Developer using n8n, where I design and build workflows that streamline repetitive tasks, connect apps, and improve overall operational efficiency. This technical side of my work complements my customer service background — I understand business processes deeply and can automate them effectively.
I'm comfortable working across different channels — phone, chat, and email — and I adapt quickly to new tools, processes, and products. I take ownership of every interaction and believe that truly understanding a customer's need is the foundation of great support.
I bring analytical thinking and a problem-solving mindset that helps me spot patterns, flag issues early, and contribute to process improvements. I thrive in collaborative team environments and am always looking to grow my skill set alongside my work.
