Results-driven Senior Customer Service Representative with 5+ years of experience specializing in high-volume chat, email, and voice support for global e-commerce and retail brands. Proficient in leveraging AI tools like Gemini, Salesforce, and Shopify to streamline order processing and technical troubleshooting. Consistently maintains an initial response time under 60 seconds while managing a concurrent volume of 13+ chats per hour. Recognized as a Top Agent for two consecutive quarters in 2024 for maintaining elite service level standards and call quality.
