I bring over 11 years of professional experience across BPO, back-office operations, reporting, and team leadership. Since 2015, I’ve built a career that spans customer support, technical troubleshooting, financial processes, and data analysis.
I started as an individual contributor in sales email, chat support, and technical representation, where I developed strong communication and problem-solving skills. My first promotion came as an SME supporting Intuit QuickBooks, providing advanced guidance and process expertise. Later, I transitioned into a back-office Accounts Payable role for a utility management company, quickly earning another promotion to SME.
As my career advanced, I became a Team Leader, managing operations such as root cause analysis, late fee waivers, and disconnection management. Alongside leadership responsibilities, I also handled projects, reporting, and data analysis, ensuring accurate insights and driving process improvements.
I’m passionate about helping businesses streamline operations, improve customer satisfaction, and make data-driven decisions. Whether it’s support, analysis, or team management, I bring dedication, adaptability, and a results-driven mindset to every project.
