Freelance Content and Graphic Designer | Former Quality
Assurance Manager
I am a dedicated freelance content creator and graphic
designer with a background in quality assurance and process improvement.
Professional Experience
Quality Assurance Manager
Tech Support Department, Australian-based ISP (11 years, BPO industry)
Spearheaded
initiatives to maintain a customer-centric and
employee-development-focused organization.
Led
system and process improvement projects, overseeing all stages from
planning and implementation to sustainability and consistency.
Contributed
to the design and implementation of key tools, including employee
scorecards and quality monitoring forms, enhancing operational efficiency
and accountability.
Skills & Expertise
Creative
Content Creation: Experienced in writing, journaling, and blogging,
primarily through Facebook, producing engaging and relatable content.
Graphic
Design: Strong visual storytelling skills to complement written
content.
Process
Improvement: Proven ability to refine systems for better efficiency
and sustainability.
Software
Proficiency: Competent in MS Excel, MS Word, and PowerPoint.
Time
& Resource Management: Committed to delivering high-quality work
efficiently, respecting deadlines and resources.
Personal Values
I place a premium on time and money, ensuring that every
task I undertake is completed with precision and care.
